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Response: Write this message the Dr to whom mr. refers. We are sorry that Mr. has felt bad and we always offer our patients satisfaction for any inconvenience that, as in any situation and workplace, may occur. As much as we strive to provide our patients with the most timely care, sometimes a situation can become more difficult. With the greatest respect to Mr. Casas, I am very sincerely sorry for your inconvenience. In any situation there is always another side to the story, and there is much more behind this comment. I myself offered, coordinated and confirmed your appointment after having repeatedly offered assistance over the phone. The patient wrote to the reception chat canceling his appointment and requesting to change it to the next day first thing in the morning. The appointment required a specialist for his attention. We had coordinated very diligently to schedule the specialist to attend the patient. The specialist waited as well as our team of patient assistants. The person in charge of the reception tried to coordinate with the specialist for the next day first thing in the morning, but it is obvious to anyone that having availability for such a pressing moment is extremely difficult. The assistant tried to contact the patient from another number to coordinate his appointment so that the specialist could treat him properly, but he did not receive a response. The patient arrived the day after the confirmed appointment early in the morning. We try to replace the specialist with great effort with another professional to care for the patient. Attached image of the chat in which the patient himself cancels the appointment. After receiving this message, the assistant tried to coordinate and wrote to the patient from another number, to explain that given his cancellation of the appointment with the specialist, a little more time was needed to coordinate the time with the specialist again. Since the patient's number is from an operator from another country, it was a reason for not having received or responded to our assistant's message on time. We regret that this misunderstanding occurs with Mr. We feel safe and calm because we have around 1,500 cases of patients who are very satisfied with their treatment, many of them highly complex treatments. To them we give our most sincere thanks for their unconditional support.

Response: Best regards Ward, we are pleased to know that your stay at Amatsu Spa was pleasant. We appreciate your preference for our relaxing massages and your good comments. We hope to see you again very soon!

Response: Good morning Cesar, thank you very much for your visit and for your comments, we are very happy that you enjoyed the relaxing massage and your stay with us, we hope to welcome you very soon :)

Response: Good morning Roman 🙂 thank you very much for your visit! and for your comments, we are very happy that you enjoyed your sports massage with us. It has been a pleasure serving you and we hope to see you again soon!

Response: Hi Misha! Really thanks for your feedback, we are really happy to meet you

Response: Cordial greeting Juan, thank you very much for your visit, your opinion is very valuable to us. It was a great pleasure serving you.